Frequently Asked Questions
Buying & Downloads
Browse our shop and add an eBook to your cart. You will be redirected to our secure payment page where you can pay by card or PayPal. Once payment is confirmed, your eBook is immediately available under My Account → Downloads.
Log in to your account and go to My Account → Downloads. Your eBook download link will be available there immediately after payment is confirmed. Links are tied to your account for security.
All eBooks are provided as PDF files. PDFs open on any device — Windows, Mac, iOS, Android — using free apps such as Adobe Acrobat Reader, Apple Books, or Google Play Books.
Yes. Once downloaded, you can store and read your eBook on any device you own — desktop, laptop, tablet, or smartphone. There is no device limit for personal use.
Payments & Refunds
We accept credit and debit cards via Stripe, and PayPal. All payments are processed securely. Library eHub never stores your card details.
Payment is taken immediately at checkout. Once confirmed, your eBook download link is made available in your account straight away — no waiting.
Yes, in two cases. If the eBook you receive does not match the details or description provided on its product page, email [email protected] with your order number and we will issue a full refund within 24 hours — this applies even if you have already downloaded the file. If your eBook has a download issue, or any other technical problem that prevents you from downloading, accessing or reading it, contact us within 7 days of purchase and we will either provide a working replacement file or issue a full refund. Outside these two cases, digital purchases are final once the file has been downloaded. See our Refund Policy for full details.
Yes. A confirmation email is sent to your registered address after every purchase. You can also view your full order history under My Account.
First, make sure you are logged in to your account, then go to My Account → Downloads and try the link again. If the issue persists, contact us at [email protected] and we will resolve it promptly.